Reviews for Bob Jenson Air Conditioning
We work hard to always provide consistant quality service for our customers. Whether it's the friendly help from office staff, knowledgeable guidance from a comfort advisor or reliable workmanship from our technicians and installers, our customers have given us rave reviews! We really appreciate when you tell the world of your great experience with us, here are just a few examples...
Above and beyond…“These guys were awesome! The first review I have bothered to make on Angie’s list because their customer service is above and beyond. They contacted me right away to make an apt, reminded me via email and phone, arrived on time, serviced my very old dirty furnace, and got my house warm again. Seriously recommend. I will contact them again when we are ready to replace the furnace for sure.” – Helen F. Poway, CA – Angie’s List
Ductless done right…“Installation of multi-zone mini-split heat pump system. Installation included 2-7,000 btu air handlers with ability to add on another 12,000 btu air handler in the future. It was blazing hot and Bob Jenson A/C and Heating did the work in less than one week from the estimate date. They even left us with a temporary A/C unit so we wouldn’t be dying of the heat before the installation was completed!” – Cathy R. El Cajon, CA – Angie’s List
Awesome, professional…“Had my heating/AC unit serviced as part of a Bi annual service. Awesome, the most professional team. I could not be happier with the service I was provided. Making the appointment was efficient, the servicing tech was careful and considerate of my home. He answered all of my questions and looked at anything I had a concern about. This is my heating and AC company now. I recommended them to a friend and they also were very happy with the service.” – Neil A. San Diego, CA – Angie’s List
Highly recommended…“In 2008 we installed new AC system with this company – everything went flawlessly and the system has worked great. Just had Bob Jenson A/C service another property – they did excellent (reasonable) work. Was so impressed, I took out annual service agreements for both houses. My electric bill at home was outrageous and when the service tech opened up the machine I saw why – the intake was almost entirely blocked with dryer lint (sigh). I highly recommend their (two visit) annual service agreement – really reasonable and discounts parts/repairs. This is a reputable company. I recommend without reservation.” – Barbara B. Santee, CA
So glad I choose Bob Jenson…“I was so glad that I chose Bob Jenson’s Air Conditioning & Heating when I had a problem with my air conditioner. Wes was the tech that came to our home. He was very professional with a very friendly personality. Wes inspected the unit and found the problem. He not only explained what needed to be done, he also showed me visually. I am very much pleased with the work he did. It’s been a couple of weeks now and with the tempetures are rising towards 100 degrees, I’m so happy that he was able to fix it, and not charge an arm and a leg. Also, as a side note, the drain that the condensation goes into was cracked. Wes, as a customer curtesy repaired the pipe until we could purchase and install a new one. As a footnote, I was given a follow up call today to make sure that all was still working good. Now that’s great customer service. I would definately recommend this company, and Wes as a tech.” – Norma H. Santee, CA
"We will demonstrate everyday the reality...that we really care about people - by positively impacting the lives of everyone we come in contact with."
Truly practice what they preach…“I called in Bob Jenson A/C & Heating to work on an issue with my furnace that two other companies could not/would not solve (see review of TL Services). They were friendly and professional from the first phone call. When the technician, Simon, arrived at my home, he actually listened to my explanation of the problem. That was important since it was an intermittent problem. He then took his time trouble shooting, even going onto the roof to inspect the vent (something the other companies could not do since they did not even bring ladders with them.). He then identified the faulty part and replaced it with a temporary part he had on hand. He initially said it would take a couple of days to get the exact part. After making a phone call, Simon informed me that he was able to locate the exact part in town and asked if I had time to wait while he went to get it. Since I had been dealing with this furnace issue for about two months, of course I said yes. He was back in about 45 minutes with the part and installed it. The furnace is now working fine! A footnote to all this is that due to my home warranty, Bob Jenson had to communicate with them in order to get the approval to do the work. Simon was patient when calling them and understood what needed to be included on the paperwork in order for me to get reimbursed for the work. I can be a “tough customer”, and many companies talk about good customer service. This company truly practices what they preach. From the friendly phone service, to the e-mail with the photo of the technician (a nice security idea), I highly recommend this company.” – Ross L. Lakeside, CA
Way beyond good service…“This company goes above and beyond what is needed to make sure your air conditioning and heating works optimally. There have been some real challenges with my A/C system, due to a previous company’s bad work, and the president of the company has even come to my home just to make sure everything is done right. I highly recommend them.” – Rose San Diego, CA
Very professional…“When Kevin came out to give me an estimate, he went over the compete job with me. I was impressed with Kevin — he’s very professional. The technicians laid covering down on all the carpet and were neat. The old gas wall heater was removed The wall was removed very carefully — clean line cuts. New Williams gas wall heater 35 BTU was installed. The technicians Sam’s and Ricardo’s work was excellent and I highly recommend Bob Jenson’s A/C and Heating.” – Sandra R. San Diego, CA
Seldom could I get such great service…“So professional and friendly. Technician Wes was so patient and helpful, after a thorough inspection for the furnace he provided me a report including what I needed and what it cost. All what have said in the 4-5 star reviews are really correct. I would never hesitate to call them for any issue in the future, they do a great job and service.” – Ghassan San Diego, CA